What it takes to be the fastest replying swimming pool company in Cairo
A fast reply counts when it comes with a time and a day you can hold us to. You can check every one of these inside the first month.
- One number for calls and WhatsApp. +20 102 626 1818 is the office line, and the same number takes WhatsApp. Office hours are Saturday to Thursday, 9am to 5pm. Closed Friday.
- A time, on the first call. When you call, you get a specific time for the visit.
- A fixed day of the week. You pick it, and it stays yours every week of the year.
- The same team on that day. Our own employees, on every visit.
- Readings left at the pool. The water is tested at the poolside, and the numbers are written down and left with you on every visit.
- Problems reported before they cost money. Anything outside the visit gets reported to you with what it needs, and nothing starts until you agree.
If you manage a shared pool, that list answers the first thing a board asks any contractor: how fast you respond.
Twenty five years in Egypt, and one office you can walk into
We started building pools in Egypt in 2001. Twenty five years later the same company is still answering the same phone, from one office at 15 El-Lewaa Mahmoud Samy Basha, Al Mintaqah as Sādisah, Nasr City, a minute off Abbas El-Akkad. Office hours are Saturday to Thursday, 9am to 5pm. Closed Friday. Our teams are out six days a week.
A maintenance company is a promise about next month and the month after it. Twenty five years under one name, at an office you can visit, is a version of that promise you can check before you sign.
We build pools and we look after them, which is why the men servicing your filter can also tell you what is behind your tile.
The same team, on our payroll, on a day you choose
Every pool we look after has a day of the week against its name, you pick it, and the same team comes on that day.
They are our employees, rather than labour hired at the gate for a week in July. A rotating stranger relearns your pool every visit.
When a good technician gets swapped for a stranger, a good service goes with him. Keeping the same people on your pool is how we stop that happening to you.
Water tested at your pool, and the readings left with you
The water is tested at the poolside on every visit, and the dose follows the reading. A full test reads free chlorine, pH, total alkalinity, calcium hardness and stabiliser. The same villa pool wants one dose in April and another in August.
The numbers are written down and left with you, so after a few months you own a record of how your water behaves through a Cairo summer. For a club, a hotel or a compound, readings are logged on every visit and kept for your inspection records, which matters when the Ministry of Youth and Sports can close a pool that fails inspection.
What balanced water protects
Balanced water protects the grout, the plaster, the tile edges and the inside of the heater. Water that will not hold its numbers from week to week points at circulation or dosing, and that is a job for water treatment and dosing systems sized to the pool, rather than another drum of chlorine.
The plant room gets opened on every visit
The filter pressure gauge is read on every visit, and the filter is backwashed when the gauge calls for it. Pumps, filters, heaters, lights, automation panels and salt or chlorine gear are checked while they run.
The equipment we install comes from Hayward, Pentair, AstralPool and Aqua Water Systems, with Schneider Electric on the automation. Plant that was undersized the day it was fitted gets written up and quoted as pool pumps, filters and automation, with the reason attached.
The pool itself gets the full list every time: surface skimmed, floor vacuumed, walls and waterline brushed, baskets emptied. On an overflow, infinity or knife-edge pool the channel and the balance tank are cleaned too, because that is where Cairo dust settles out of sight.
Our own engineers behind the maintenance team
Structural, hydraulic and MEP engineering sits inside this company, so you keep the same people on the day the job stops being about water.
A dropping level, a damp patch on a terrace wall or a hairline in the grout goes straight to our own engineers. Leak detection, waterproofing with Sika and BASF Master Builders Solutions systems, crack repair and the plumbing behind them stay with one contractor. If you run a shared pool, that means the fault gets traced to its cause once, so the budget stops paying for the same pump every few months.
On pools we build: 25 years on the structure, 10 on the waterproofing, 5 on the electromechanical works, in writing. On a repair to another company's pool, the term is agreed per job and written on the quote.
We take on pools other contractors built
We maintain and renovate pools other contractors built, and we take each one as we find it. Nobody spends your first visit listing what the previous company got wrong.
A pool that is new to us gets an assessment before any schedule or figure is discussed. Five things get looked at:
- The water. A full test, which shows how long the pool has run without one.
- The plant room. What is installed, how worn it is, and whether pump and filter suit the volume.
- The pipework and circulation. Skimmers, main drain, returns and valves, since weak circulation looks chemical from the surface.
- The shell and the finish. Tiling, grout, coping, staining, cracking.
- Water loss. Whether the drop in level is the sun or a leak.
You get that in writing, part by part: sound, needs work now, or can wait a season. A finish gone past cleaning gets quoted separately as resurfacing or retiling, and an older pool needing more than a finish as a renovation. Neither one is a condition of the maintenance contract.
What the maintenance contract puts us on the hook for
The contract is deliberately boring, and that is the product. A named day of the week. The same team. The water tested and the readings left on every visit. The filters and the plant room on every visit. Problems reported before they cost money. Nothing billed that was not done.
Structural work and equipment replacement sit outside that scope, and anything beyond the contract gets quoted in writing first. Fixed scope, fixed day, everything else priced in advance, which is a contract a facilities manager can budget from.
| You are | What you want | What the contract gives you |
|---|---|---|
| A villa or compound homeowner | To stop thinking about the pool | A day you pick, the same team, readings left with you, nothing billed that was not done |
| A building or compound manager | One contact who answers | One named contact, readings on every visit, extra work quoted in writing first |
| A club or hotel | The pool open, and nobody answering for it | Faults traced to the cause once, readings kept for inspections, our engineers behind the team |
Once a week, all year, for a Cairo pool
Once a week, twelve months of the year, on the day you picked. Dust is the reason. Open water in Cairo collects dust in every month of the calendar. What goes unskimmed sinks, what sinks feeds algae, and algae burns off the chlorine you paid for.
Swimming stops in winter and the dust does not, so through the cooler months we keep the same day and the same team. A pool switched off in October is still several tonnes of standing water with a pump bolted to it.
Measured against the gardener and the once-a-month man
The gardener costs very little extra, doses by eye and carries no test kit, so the water can go a year without a reading. The man with a net skims once a month while the plant room door stays shut, and the filter loads up until the pump pays for it. The emergency call-out looks cheapest until you add the shock dose and the new filter media.
Against those three you get a fixed day, a team you recognise, written readings, an open plant room, and engineers behind the men in the garden.
The Cairo locations our maintenance teams cover
Teams leave our Nasr City office six days a week. If you are comparing every swimming pool company Cairo has, start with whether the team can reach you every week. These are the places we cover.
| Part of the city | Areas |
|---|---|
| East Cairo | Nasr City, where our office is, Heliopolis, Al Rehab City, Madinaty, El Shorouk |
| New Cairo | Fifth Settlement, Katameya, Mostakbal City, New Administrative Capital |
| South Cairo | Maadi and Degla, Mokattam, Uptown Cairo |
| West Cairo | Sheikh Zayed, 6th of October |
| Outside Cairo | the North Coast, Ain Sokhna, El Gouna and Hurghada, the Delta, Upper Egypt |
Work outside Greater Cairo is confirmed after a site visit. A weekly promise is worth making only where we can keep it.
Who should not sign a contract with us
If your pool is a year or two old, holds water, and somebody in the house tests it weekly with a proper kit, you need nobody. Keep our number for the fortnight that person is abroad.
If you are shopping for the lowest monthly figure, we are the wrong company, and we will say so on the first call. Our own team every week, the plant room on every visit and readings on paper cost more than a man with a net.
How the price is decided, after a free site visit
Four things set the figure, and none of them can be guessed down the phone.
- Volume of water. Cubic metres treated and surface covered.
- Type of pool. A skimmer pool and an overflow pool with a balance tank are different hours of work.
- The equipment installed. What is in the plant room and the state of it.
- The visit. What the pool needs on its weekly day, and whether it is a private or a shared pool.
A figure quoted before those four are known gets corrected upwards later, so we come and look. The site visit is free, the consultation is free, there is no obligation, and the quote comes off our own rate book.
Call or WhatsApp +20 102 626 1818 and pick a time this week, or start the free online quote.
Five checks you can make between our visits
Two minutes, no equipment.
- The floor at the deep end. Losing sight of it is the earliest warning there is, well before any colour shows.
- The water level, marked on the tile in pencil. Losing more than a couple of centimetres a week in summer is worth a call.
- The filter gauge. Note where the needle sits after a clean backwash. Well above that mark means a loaded filter.
- The pump, by ear. A new noise, a strain, or a casing too hot to touch, and you switch it off and ring us.
- The waterline tile. A grey greasy band means the load on the water is beating the dose.
Frequently asked questions
How fast do you reply when I call? When you call, you get a specific time for the visit. The number is +20 102 626 1818 for calls and WhatsApp, and office hours are Saturday to Thursday, 9am to 5pm. Closed Friday.
Will you maintain a pool another company built? Yes. We start with one assessment visit, give you the findings in writing, then agree a day and a schedule.
What does a monthly maintenance contract cost? It depends on the volume of water, the type of pool and the equipment installed. The site visit and the quote are both free, off our own rate book.
My pool has gone green. What happens first? We correct the balance, treat the water, clean out what settles and service the filter, then find the cause. You get the readings in writing, and a weekly day once the water holds.
Do you service club, hotel and compound pools? Yes. Agreed scope, one named contact, readings logged on every visit and kept for your inspection records, and plant room and structural problems stay with our own engineers.
Which areas do your maintenance teams cover? Greater Cairo, from Nasr City, Heliopolis and New Cairo to Maadi, Sheikh Zayed and 6th of October. The North Coast, Ain Sokhna, the Delta and Upper Egypt follow a site visit.
Pick the day and we will put a team on it
Tell us the size of the pool, the type, and which day suits the house. After the site visit you get a written schedule and a price off our rate book. Say no and you owe us nothing.
Call or WhatsApp +20 102 626 1818, email info@arcgroup-eg.com, or get the free online quote. The office is at 15 El-Lewaa Mahmoud Samy Basha, Al Mintaqah as Sādisah, Nasr City, Cairo Governorate 10506, Egypt. Office hours are Saturday to Thursday, 9am to 5pm. Closed Friday.