Six facts behind the most reliable swimming pool repair company in Cairo
On a repair, reliable means one thing. The fault you paid to fix stays fixed. Each of these six can be checked before you agree to anything.
- The cause comes first. Every repair starts with the reason the part failed, so the fix goes to the reason and the symptom goes with it.
- Engineers on our own staff. Structural, hydraulic and MEP engineering is done inside the company. A crack, a leaking line and a tripping light each reach the right engineer with no subcontractor in between.
- Our own site teams. The people who carry out your repair are our employees, rather than labour hired for the day.
- The findings on paper. You see what failed, why it failed and what the repair covers, before any work is agreed.
- Nothing billed that was not done. Anything the repair uncovers beyond the agreed scope gets quoted in writing first.
- Warranty terms on the quote. On a repair to another company's pool, the term is agreed per job and written on the quote.
Twenty five years under one name, from Nasr City
We have worked on pools in Egypt since 2001. That is twenty five years with the same name and the same phone number, which you can check before you hand anyone a key to the garden. The office is at 15 El-Lewaa Mahmoud Samy Basha, Al Mintaqah as Sādisah, Nasr City, Cairo Governorate 10506, Egypt. Office hours are Saturday to Thursday, 9am to 5pm. Closed Friday.
We design, build, maintain and repair pools, so the people tracing your fault know how a shell, its pipework and its plant room fit together behind the tile.
The reason a part failed gets found before the repair
Parts fail for a reason, and the reason is usually somewhere else. A pump burns out when it runs short of water, from a blocked basket, a half closed valve or a suction line too small for it. A crack that opens again after filling is still moving, so the shell and the ground under it get checked. A pool light that trips the breaker again after a new lamp often has water in the niche or the conduit.
Fit a new part without fixing the reason and the new part follows the old one. So the cause goes on paper with the quote, and you know exactly what you are paying to put right.
When a shared pool keeps paying for the same part
If you manage a club, hotel or compound pool and the same pump, the same seal or the same run of tiles appears in the accounts every few months, the cause has stayed in place. Our own engineers trace it once, across the structure, the water and the electrics, and the repair goes to that cause. The budget line stops coming back.
The faults we repair, and what each repair covers
| What failed | What the repair covers |
|---|---|
| A crack in the floor or a wall | Crack opened, repaired, sealed into the waterproofing, finish put back over it |
| A leak already traced to a line or fitting | Line or fitting exposed and repaired, then tested before it is covered |
| A pump that stopped, grinds or runs hot | Seal, bearings, impeller or motor repaired, or the pump replaced where repair is poor value |
| A filter losing pressure or passing sand | Internals and media renewed, pressure read before and after |
| A light that stays dark or trips the circuit | Lamp, niche, cable and conduit checked, circuit made safe |
| A heater that keeps cutting out | Flow, controls and exchanger checked and repaired |
| A salt or chlorine unit that stopped dosing | Cell, controls and wiring checked, repaired or replaced |
| Lifted tile, washed out grout or loose coping | Taken back to a sound base and relaid to match |
Each row is one job with a start and a finish. You get a price for that job and for nothing else.
Cracks and leaks in the shell
A crack that passes water gets opened up, repaired and sealed back into the waterproofing, and the finish goes back over a shell that holds. The waterproofing we use is a Sika or BASF Master Builders Solutions system. Tile laid straight over a working crack leaves it working underneath, and the tile lifts again.
When the level is dropping and nobody knows where the water goes, the leak gets traced first. Once it has a location, the repair goes to that spot, so you avoid paying to open a deck or a terrace that never needed touching.
Pumps, filters, heaters, lights and control panels
The equipment we install and service comes from Hayward, Pentair, AstralPool and Aqua Water Systems, with Schneider Electric on control panels and automation. You can look up every one of those names before you sign.
When a pump, filter, heater, salt unit or panel fails, the quote sets out the repair. Where replacing it is the better use of your money, the quote says so, with the reason written next to it. An electrical fault near water gets made safe before anything else on the job.
Tile, grout and coping repaired where they failed
Lifted tiles, hollow spots, grout washed out along the waterline and coping that rocks underfoot get repaired in the area that failed. The base under them gets checked first, because tile set back onto a weak base comes loose a second time.
We match the tile, mosaic or stone as closely as the original allows, and you hear before work starts if the new section will show in strong sun. When the finish has let go across most of the pool, patching it area by area stops making sense, and the site visit tells you so.
One repair, a renovation or a rebuild
A repair puts right one fault. A renovation renews several systems in one programme, and it gets its own survey and its own quote. The site visit tells you which of the three your pool needs.
| What the site visit finds | What you get quoted |
|---|---|
| One crack, one traced leak or one failed part | A repair |
| One area of failed tile, grout or coping | A repair to that area |
| Shell, waterproofing, finish and plant room all worn at once | A renovation, quoted as its own project |
| Movement in the structure, or a new shape wanted | A rebuild |
A pool with one fault gets a repair quote, and the rest of your money stays with you.
Repairs on pools other contractors built
We maintain and renovate pools other contractors built, and we repair them too. The pool gets assessed as we find it, with the original drawings or without them, and the findings reach you in writing.
The visit covers where the fault is, what caused it, and what the repair will cost.
Repairs on club, hotel and compound pools
If you run a shared pool, every day it stays shut is a complaint. The Ministry of Youth and Sports closes pools that fail inspection.
A repair on a shared pool comes with one named contact, a written scope your board can approve line by line, and any work that closes the pool planned around your busiest hours. Buildings, clubs, hotels and compounds can contract us directly.
Measured against the man who only swaps the part
The usual alternative sells you a new pump, fits it and leaves. If the old one failed because it ran dry, the new one runs dry as well, and you pay for a third.
Against that you get the cause traced by our own engineers, the work done by our own site teams, the findings and the price on paper, and one company to call about that repair afterwards.
Where our repair teams work across Greater Cairo
Our teams work out of our office in Nasr City six days a week and cover the whole of Greater Cairo, from pools in El Shorouk in the east to villa gardens in Maadi in the south. If you are comparing every swimming pool company Cairo has for a repair, ask first whether its teams can reach your street.
| Part of the city | Areas |
|---|---|
| East Cairo | Nasr City, Heliopolis, Al Rehab, Madinaty, El Shorouk |
| New Cairo | Fifth Settlement, Katameya, Mostakbal City, New Administrative Capital |
| South Cairo | Maadi, Mokattam, Uptown Cairo |
| West Cairo | Sheikh Zayed, 6th of October |
| Outside Cairo | North Coast, Ain Sokhna, El Gouna and Hurghada, the Delta, Upper Egypt |
Repairs outside Greater Cairo are confirmed after a site visit.
Who should not book a repair with us
If the level dropped a little in a hot week and nothing else changed, do the bucket test in the checklist below first. Evaporation in a Cairo summer is real, and you might need nobody at all.
If you want a price over the phone before anyone has seen the fault, we are the wrong company, and we will say so on the first call.
And if the finish, the waterproofing and the plant room have all worn out together, one repair spends money on a single part of a pool that needs more. Ask us for a renovation quote instead.
How the price is decided, after a free site visit
Four things set the figure, and all four have to be seen at the pool.
- What failed. A seal, a joint, a buried line, a fitting or the shell itself.
- Where it sits. A fitting at the waterline and a return line under a finished deck are very different jobs.
- What has to be opened and put back. Deck, tiling, coping or planting.
- What caused it. A fault with bad ground under it carries the ground work too.
A figure guessed down the phone would change the moment the fault was opened, so we look first. You pay nothing for the site visit or the consultation, you are under no obligation, and the price comes off our own rate book.
Call or WhatsApp +20 102 626 1818 and book the site visit for this week.
Six checks to make before you call
Ten minutes, no tools.
- The bucket test. Stand a bucket of pool water on the first step, mark the water level inside the bucket and on the pool tile, and compare both a day later. If the pool dropped further than the bucket, the water is going somewhere.
- Pump on, pump off. Mark the level for a day with the pump running and a day with it off, and tell us both readings. They show which part of the system to test first.
- Damp around the pool. A wet patch on a terrace wall, in the garden, or on the ceiling of a room below.
- The pump, by ear and by hand. A new noise, a grinding, or a casing too hot to touch means switch it off and call.
- The breaker. If the pool lights trip it, leave the circuit off until the cause is found.
- The crack, photographed. Take a photo with a coin beside it for scale, then another a week later, so you can see whether it is growing.
Frequently asked questions about pool repair
Will you repair a pool another company built? Yes. The pool gets assessed as we find it, and you get the cause of the fault in writing with the quote.
My pool is losing water and nobody can find where. Can you? Yes. Finding the water comes first, through tracing the leak and waterproofing the shell, and the repair follows once the leak has a location.
My pump has stopped. Should I repair it or replace it? The quote sets out the repair and says plainly when replacement is the better money. A new unit gets sized to your pool under pumps, filters and controls for the plant room.
What warranty comes with a repair? On pools we build: 25 years on the structure, 10 on the waterproofing, 5 on the electromechanical works, in writing. On a repair to another company's pool, the term is agreed per job and written on the quote.
How much does a pool repair cost? It depends on what failed, where it sits, what has to be opened and what caused it. The site visit and the quote are both free, and the price comes off our own rate book.
Does the pool have to be drained for a repair? That depends on where the fault sits. Plant room repairs happen with the pool full. A crack or a tile repair below the waterline needs that part of the pool dry, and you know which before work starts.
Do you repair club, hotel and compound pools? Yes. You get one named contact, a written scope your board can approve, and closures planned around your busiest hours.
Which areas do your repair teams cover? All of Greater Cairo, east, west and south. Repairs further out, on the North Coast, in Ain Sokhna, the Delta or Upper Egypt, follow a site visit.
Tell us what failed and we will find out why
Tell us what the pool is doing: the crack, the drop in level, the pump that stopped, the light that went dark. After the site visit you get the cause, the repair and the price in writing. If you say no, you owe us nothing.
Call or WhatsApp +20 102 626 1818, email info@arcgroup-eg.com, or send us the details through our contact page. The office is at 15 El-Lewaa Mahmoud Samy Basha, Al Mintaqah as Sādisah, Nasr City, Cairo Governorate 10506, Egypt. Office hours are Saturday to Thursday, 9am to 5pm. Closed Friday.